Research at ProntoPro.
Debora and Claudia working on a Research brief
We are the voice of our users
Product Researchers in ProntoPro have the goal to understand the Whys behind the What. By being data-informed on what people do on our platform, we deep-dive exploring behaviors and motivations to reveal what users need from our product, whether they are looking for a plumber, or if they want to provide their services as a psychologist.
Most importantly, product researchers help the company to see users as humans, segmenting our users based on their motivations; by sharing our insights and research outputs, we contribute in shaping the product strategy, inspiring new features and helping the product team to make smart decisions.
We became expert of more than 750 services
We have professionals selling and consumers searching for the most diverse type of services, from plumber to teachers, from magician to consultants. We never get bored! Every occasion is a good research moment, every person could be a customer.
We develop a deep emphatic relationship with them understanding professional’s specificities and consumers’ understanding of the category.
Exploring our customer base Mindsets
We continuously discover
We have an embedded team of researchers working side-by-side with designers, engineers, data scientists, on multiple vertical projects in a continuous research phase for each product Cycle.
We help the Consumer and Merchant squad to pack qualitative feedback, spot technical issues and move forward with product features.
Running user interviews
We foster a cross-department research culture
Our work is never isolated. Research outcomes are shared with sales, operations and marketing departments and the management with the aim of creating a culture of understanding and empathy with evidence at a large scale.
Understanding user needs